Most items sold by Kroll International may be returned for credit within 20 days from the ship date.

To initiate the return, simply call customer service and receive a Return Authorization number (RA#) within 20 days from the ship date and ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc.). We must receive your item back within 30 days of when we originally shipped it to you. All returns must clearly show our RA# on the outside of the package. Please allow 14 days from the time we receive your item to process your return. We cannot accept returns with retail price tags.

For your protection, we suggest all returns be sent by a traceable carrier. You must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, your account will be reimbursed for the purchase price of the item less a restocking fee of $4.95 per item or 15%-whichever is greater. For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase.

Please remember that the customer is responsible for providing the correct product information when the order is placed.

We cannot accept the return of certain items, including:

• Undergarments, batteries, factory-closeouts, special orders and other products, as noted on product sales literature.
• Worn or custom sized body armor. Unworn body armor must be returned in the original packaging with all manufacturers’ warranty and product literature in tact. Worn and custom sized body armor may be returned to the manufacturer within 30 days of the sale date for resizing only. Please contact us for a copy of the Body Armor Alteration Form, or download it from the body armor section of our website. This completed form must accompany the armor when it is sent to the manufacturer for resizing.
• No partial case pack items will be accepted. If you return a case pack item, it must be returned in the original shipping pack with all individual items unopened.
• Items shipped to APO/FPO addresses

At Kroll International, our goal is to serve our customers better than anyone else; however we cannot accept returns without questions or limitations. Thank you for honoring these return policies, so that we can continue to bring you name-brand products at the lowest prices.